Overview
Early feedback
of problems occurring during initial use of weapon systems is essential for
the elimination of unforeseen design and manufacturing defects usually encountered
during the transition from low rate production processes and tooling to full
rate processes and tooling. Feedback concerning field problems, however, is
often slow and inadequate, and failed parts may not be returned for analysis
in a timely manner. Complete and accurate reporting of operating times and
environments, along with detailed descriptions of failures and possible causes,
is needed but is normally not available from military data reporting systems
since the systems are design for maintenance data and not reliability data.
While steps are being taken to improve the military systems, contractor personnel
frequently must be used for data collection efforts.
TRAPS
Provisions
for contractor support during deployment are contained in contract
Contractor
is required to analyze failures of all returned equipment
Government
is solely responsible for repair of failed parts
Standard
military data collection systems are used