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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. Can I Upgrade to America Online 8.0?
  2. I use AOL 8.0 with DSL and can't use Internet Explorer
  3. DSL or Cable modem what is the Difference?
  4. Why can't I connect to my Internet or online service provider?
  5. What is a News Group ?
  6. What are Chat Channels ?
  7. Why is my System so Slow ?
  8. How do I get Internet access on my Computer?
  9. What is a Computer Virus?
  10. Where do Computer Viruses come from?
  11. I think my Computer may have a Virus. What can i do?
  12. How do I check my system for Computer Viruses?
  13. If  I have a Virus what do I need to do to remove it?
  14. What is a Network?
  15. Can I Network my home or Office?
  16. How do I use the Internet from my Network computers?
  17. Is my Computer Upgradeable?
  18. What is an IBM Clone?
  19. What is the Difference between a Brand name computer and a clone?
  20. Should I buy a Clone or stick with a Brand name Computer?
  21. What is Computer memory?
  22. What is a Hard Drive?
  23. If I upgrade the hardware in my computer system will I loose everything I have?
  24. I bough this Video game and it won't work on my Computer. Why?
  25. How do I back up my Computer?
  26. I can't connect to my Internet service. What's wrong?
  27. If I upgrade my system will I loose everything I have?
  28. I can't seem to print from my computer. Why?
  29. How do I install / Reinstall my Printer.
  30. What is a Print Server?
  31. What is a Pop up Window?
  32. Why do  I get so many Pop ups windows on my Computer?
  33. How can I stop these Pop up Windows?
  34. What is Spy Ware?
  35. What is a sound card?
  36. My system has no sound is the sound card bad?
  37. I downloaded this Movie/Video to my computer and it won't play. Why?
  38. How do I configure Outlook Express to use my new SEADS mail account.
  39. How do I configure Outlook 98 to use my new SEADS mail account.
  40. How do I configure Outlook 2000 to use my new SEADS mail account.
  41. Setting up your SEADS Online e-mail address with Netscape® 4.5 - 4.7 on Windows®..
  42. What are my e-mail and news server settings?.
  43. What is POP3?
  44. What is SMTP?
  45. What is NNTP?
  46. .
  47. .
  48. .
  49. Access SEADS File Server Remotely with Vista
  50.  

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1 Can I Upgrade to America Online 8.0?

America Online offers users a sample of what the internet has to offer. There are many different Internet Service Providers that one can use but for the beginner AOL is usually the simplest way to get connected and start exploring the World Wide Web. America Online had been around for a very long time and they keep upgrading their interface. With the Release of 8.0 many users are excited about AOL now. Most modern computer systems can run America Online 8.0 but your computer must meet certain requirements. 

Minimum Requirements per AOL for 8.0 are:

Windows 98 System Requirements:

  1. Pentium class processor 166 MHz or higher
  2. 64MB (megabytes) of RAM minimum
  3. Hard drive free space required for install: 224 MB*
  4. VGA, SVGA or better display
  5. 800x600 screen resolution for optimal viewing
  6. 28.8 Kbps or faster modem or other means of an Internet connection
  7. Internet Explorer 5.0+

* Requires up to 314 MB of free space if IE 6.0 needs to be installed.

Windows ME System Requirements:

  1. Pentium class processor 166 MHz or higher
  2. 64MB (megabytes) of RAM minimum
  3. Hard drive free space required for install: 210 MB
  4. VGA, SVGA or better display
  5. 800x600 screen resolution for optimal viewing
  6. 28.8 Kbps or faster modem or other means of an Internet connection
  7. Internet Explorer 5.0+

Windows 2000 System Requirements:

  1. Remote Access Services (RAS) Installed
  2. Pentium class processor 166 MHz or higher
  3. 64MB (megabytes) of RAM minimum
  4. Hard drive free space required for install: 199 MB*
  5. VGA, SVGA or better display
  6. 800x600 screen resolution for optimal viewing
  7. 28.8 Kbps or faster modem or other means of an Internet connection
  8. Internet Explorer 5.0+

* Requires up to 280 MB of free space if IE 6.0 needs to be installed.

Windows XP System Requirements:

  1. Pentium class processor 233 MHz or higher
  2. 64MB (megabytes) of RAM minimum
  3. Hard drive free space required for install: 199 MB
  4. VGA, SVGA or better display
  5. 800x600 screen resolution for optimal viewing
  6. 28.8 Kbps or faster modem or other means of an Internet connection
  7. Internet Explorer 6.0+

Windows Installation Instructions:

  1. Click on the Download AOL 8.0 button to download
    America Online.
  2. Important: Be sure to write down the filename and path to the directory where you save the file.
  3. Locate the America Online setup file that you saved on your
    hard drive and double-click it. (Look for the file that starts
    with "setup".)
  4. Follow the easy online instructions to install your FREE
    America Online Software

Please visit AOL's Download page for more information

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2 I use AOL 8.0 with DSL and can't use Internet Explorer

We have recently found a problem with AOL 8.0 and their DSL broad band modem. It seems AOL install a small program in your Network settings. This Driver is required to use the internet with AOL. Users can still use AOL fine but if the Driver seems to not be functioning properly your Internet Explorer or Netscape Navigator will be unable to connect to the Internet.

As a Quick test follow these instructions:
1) Connect to AOL as you normally do
2) Once you see AO Load click your Start Button on the bottom of the Desk top. Then go to The Run menu. Start > Run > and a Run prompt should open for you. I Type the word "command" This will open a DOS Window.
3) In the Dos Window Type "ping www.aol.com" Then hit the Enter key. You should see a message about:
 pinging www.gwww.aol.com [205.188.160.89] with 32 bytes of data:
    This should be followed by a message:
Reply from [205.188.160.89]: Bytes=32 time=42ms TTL=46
 
Repeated several times. If you receave a message like:
pinging www.gwww.aol.com [205.188.160.89] with 32 bytes of data:

Request timed out
Request timed out

Or something like:

Destination unreachable
Destination unreachable

You seem to have a problem with the above mentioned Driver AOL Supplies. You should contact AOLs Technical Support for further assistance or have one of our Technicians come out to your site to repair the failing Driver.
AOL Customer Support can be reached by telephone support see your documentation for AOL.

SEADS Services (954) 689-7573
SEADS Technical Support (954) 445-7203

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3 DSL or Cable modem what is the Difference?

  1.  
    1. Both of these are what is considered “Broadband” –

                                                    i.     Webopedia defines this Broadband as – “A type of data transmission in which a single medium (wire) can carry several channels at once.

                                                  ii.     There are several forms of DSL service – ADSL being the most popular in the consumer or home market. ADSL refers to asynchronous DSL where the download speed differs from the upload or upstream transmission rate.

                                                iii.     The Federal Communication Commission in its biannual report last year placed Broadband in the United States as having 16.2 millions lines. The majority of these lines were cable or coxial based lines, with nearly over twice the infiltration of ADSL lines.

                                                iv.     The higher infiltration of broadband service over cable or coaxial lines is more to do with regional availability of cable modem service. In the majority of the United States cable based services was available prior to that of ADSL modem service, there are exceptions to this for instance in the South Florida area.

                                                  v.     ADSL and cable modem service vary in quality depending on the service area and provider. Typically cable modem service may offer a marginal performance advantage over that of ADSL modem service but as indicated this may not always be the case.

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3b Why can't I connect to my Internet or online service provider?

  1.  
    1. There are multiple problems that can surface that can cause this difficulty. When diagnosing this problem it is important to document an error message(s).
    2. Firstly make sure that all devices are connected properly to the computer and if needed are plugged into an electrical outlet and display as being powered on.
    3. Improper, misconfigured or out-of date drivers may also contribute to problems with Internet connectivity.
    4. Make sure that the proper username in the format specified by the provider and/or the correct password is being specified at login.
    5. Narrowband/modem based connection:

                                                    i.     It is important to first make sure that the modem is properly connected to a phone line that has a dial tone.

                                                  ii.     When connecting to an internet or online service it is important to listen for any noise being generated from the modem inside your computer.

                                                iii.     The modem is responsible for changing the digital signals of the computer to analog and back again, when it is connecting to another system their should be several load noises generated. These noises are what are termed as handshaking.

1.     If the modem appears to be connecting to the other system but continues to attempt to handshake with this remote system it can be an indication of modem incompatibility/problems or phone line problems.

                                                iv.     Phone lines may have what is called “line noise”. Line noise is static or hissing that is generated from poor or degraded phone lines in the house or the line coming into the house. If you believe that your household phone lines have line noise you should call your telephone company to correct this.

    1. Broadband/cable or ADSL modem based connection:

                                                    i.     The most often occurring issue with ADSL service is not being properly enabled or configured at the local service station. All ADSL modems have synchronization indicators on them; these lights should indicate that the line is setup properly. If not then you will be unable to connect to the service provider.

                                                  ii.     The majority of ADSL modem service will use PPPOE clients, if you are experiencing problems it may be beneficially to review the configuration of this software and possible reinstall it.

 

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4  What is a News Group ?

  1.  
    1. Newsgroups are a type of a written message forum similar to a bulletin board. The largest of these message forums is USENET. USENET as defined by Webopedia:

                                                    i.     A worldwide bulletin board system that can be accessed through the Internet or through many online services. The USENET contains more than 14,000 forums, called newsgroups that cover every imaginable interest group. It is used daily by millions of people around the world.

    1. A lot of websites provide private message forums that are only available on their site and not available through the USENET network. The difference between a newsgroup and a typical web message forum or board is that a newsgroup can be accessed via a news reader application and have a wider audience.
    2. A lot of private companies provide a web based interface to access their newsgroup but these groups can also be access through a news reader program such as Outlook Express.
    3. Most ISPs provide their customers with a specific news group server address. The majority of these news group servers download groups specifically from the USENET and other large newsgroup server networks.
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5 What are Chat Channels ?

  1.  
    1. Chat channels are typically text based forums where conservation occurs in near real time. This is unlike a bulletin board system or newsgroup where users post their message or response and may have to wait considerable time for other users to post their replies.
    2. Chat channels may be listed on an IRC system there are several major IRC networks such as Undernet or instead through a private web based interface much like the text based forums discussed above.
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6 Why is my System so Slow ?

    1. There are far too numerous reasons that can cause system slowness for them to be properly addressed.
    2. The majority of system slow downs are either caused by inadequate system hardware to run the software desired or that the system is being overburdened by the software being utilized on the computer.

                                                    i.     In cases related to inadequate system hardware, it may be possible to upgrade the hardware in the system or may be necessary to replace the system.

                                                  ii.     Users of computer systems who recognize their system as being inadequate for the tasks being performed can gear their use of their system to reduce overburdening it. For example when using a highly demanding application they may wish to close other applications down to solely work in the highly demanding application

                                                iii.     Also systems as indicated above can simply be overburdened from running to many applications at once. A lot of computer systems have a great deal of applications loading at start-up. The majority of these applications is not necessary to have loading at that point and can be disabled.

1.     In Windows 98/ME/XP users can run the Microsoft System Configuration (MSCONFIG) application to disable applications from loading when the operating system starts.

    1. Another rarer problem that can cause a computer system to respond slowly is not having the proper hardware drivers installed.
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7 How do I get Internet access on my Computer?

  1.  
    1. You will need to subscribe to a internet service or online service provider for narrow band or modem service the cost typically range from 10 dollars to 20 dollars per month with broadband service costing considerably more.
    2. There are several large commercial providers of Internet service and a number of smaller regional providers. Over the last five years there has been numerous consolidations of these regional providers into these larger commercial providers.

                                                    i.     The List - http://www.thelist.com/  can provide a comprehensive list of both regional and larger commercial ISPs available in your area.

                                                  ii.     There is no other online service provider still in business other then America Online. America Online is the largest commercial online service provider due to its simplicity and ease of use but can be restrictive in that online service providers use their own customized software to access the internet but also provide specialized contents unique to their service. CompuServe also owned by America Online is another online service provider that at one point was geared more to consumers that needed more business oriented information.

                                                 iii.     There were free ISP services, but the majority of these services are no longer available or offer scaled down service such United Online, Inc. which subsidiaries offer ten hours of service free a month.

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9 What is a Computer Virus?

    1. Webopedia defines this as: A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Viruses can also replicate themselves.
    2. This definition is rather broad and would imply that spyware and other applications may also be considered viruses. A large majority of users do consider adware or spyware virus.
    3. It is best then to elaborate onto this definition then and more specifically state that viruses typically have several additional differentiating traits from other types of application including adware or spyware.

                                                    i.     Viruses are self-replicating and will usually automatically place themselves into data/system files and send themselves over a network connection or e-mail. This is to ensure that the virus can or will be transferred to other computer systems.

                                                  ii.     Viruses typically perform malicious damage to a system and/or allow other users to assume control over or access data from an infected computer.

    1. A lot of viruses are duplicates of existing viruses but modified in certain areas by copycats and others. These duplicates are called strains much like human viruses.
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10 Where do Computer Viruses come from?

    1. These are software applications or pieces of codes that are man made.
Tutorials pertaining to virus creation are easily accessible on the Internet; this has contributed to an increase rate of virus creation.
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11 I think my Computer may have a Virus. What can i do?

    1. You will need to check your system for computer viruses.
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12 How do I check my system for computer viruses?

  1. How do I check my system for computer viruses?
    1. There are several commercial applications available to perform a virus scan on a computer system. Some of these virus scan applications may detect a specific virus while other may not. Before checking for computer viruses it is important to properly update your antivirus application and its virus data files.
    2. The staff of SEADS Services highly recommends Norton Antivirus to their customers. Also McAfee Antivirus is another popular anti-virus application.
    3. Symantec the creators of Norton Antivirus provide several freely available applications to remove and detect widely distributed viruses from computer systems- http://securityresponse.symantec.com/avcenter/tools.list.html
    4. Trend Micro also has a house call service which is a free online virus scanner - http://housecall.trendmicro.com/
    5. Some viruses may cause system instability and disable access to or the ability of virus scanning applications to function. If this occurs on your system you may need professional assistance from SEADS Services, whose staff has removed viruses from dozens of computer systems. For more information contact their helpful staff at 954-689-7573.
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13 If I have a virus what do I need to do to remove it?

  1. If I have a virus what do I need to do to remove it?
    1. In most cases when a virus scan application can detect the virus it will also have the ability to remove the virus detect.
    2. It may be beneficial to try another antivirus application if the first application utilized is unable to remove or detect the virus.
    3. Also as stated above Symantec provides many free beneficial tools to remove viruses.
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14 What is a network?

    1. A network is a group of computer systems and possibly other devices that are connected together to permit the transfer or sharing of devices and/or data.
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15 Can I network my home or office?

    1. Yes most home or offices can be networked. There are several advantages of doing so and can lower operational costs.
    2. SEADS Services specializes in the setup and deployment of computer networks and can configure a network specifically for your needs. For more information contact their helpful staff at 954-689-7573.
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16 How do I use the Internet from computers connected to a network?

    1. Utilizing a shared Internet connection over a network is nearly identical to that of using it in a stand alone manner. The benefits of sharing an Internet connection in such a manner means you only need to purchase one Internet connection for your entire home or office and may reduce sign-on difficulties.
SEADS Services specializes in the setup and deployment of computer networks and can configure a network specifically for your needs. For more information contact their helpful staff at 954-689-7573.
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17 Is it possible to upgrade my computer’s hardware?

    1. In most scenarios it is possible to upgrade at least one if not multiple components of a desktop system.

                                                    i.     It can be difficult in determining which components of your system are upgradeable and if the cost of such is justifiable. SEADS Services will provide an upgrade assessment quote based on your existing system and the cost of a new computer system instead. Onsite upgrade assessments may incur additional fees which in most cases can be put to the cost of additional hardware purchased through SEADS Services.

    1. In laptop systems typically the most that can be upgraded is the system RAM and/or the hard drive it utilizes. 
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18 What is an IBM Clone?

    1. IBM created their first personal computers over twenty years ago, many of their competitors reversed engineer their design and created similar duplicates of their system. These clones were capable of running the same software and operated in the same manner as their IBM counterparts.
This term is no longer applicable to the current market. This term has been shortened to just “clone” and redefined from the original implied meaning.
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19 What is the difference between a brand name computer and a clone?

    1. When the term clone is utilized today it refers to any computer manufactured by smaller company that does not have an established brand.
    2. The key difference between a brand name computer and a clone is precisely that, both computers can be identical in configuration but unless it is assembled by one of several larger computer companies it is considered a clone.
Compaq and Dell are examples of larger computer manufacturers that due to their volume and size are not considered to manufacture clones even though they technically do.
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20 Should I buy a clone or a brand name computer?

    1. The advantage of brand name computers is larger corporations may provide better support and typically a higher quality of hardware due to their volume discounts, among other benefits.
    2. This may not always be true some lines of computer systems from larger manufactures have been known to use less then stellar components with-in. These systems also may be tied into other service related agreements.
    3. Clone computers can be classified into two segments –

                                                    i.     The value systems, which are meant to computer with the systems of the larger manufacturers.

1.     These systems typically use sub-standard or foreign/no name components since smaller companies can not receive the volume discounts Dell and their likes receive.

2.     These systems typically offer less warranty protection and may be more prone to failure.

                                                  ii.     The performance/known name brand customized systems

1.     These systems are designed with name brand components instead of more generic foreign components and are usually thoroughly tested prior to being sold.

2.     It allows for the selection of higher end/more performance oriented components to provide for smoother/better performance in more demanding applications and games.

3.     The components in these systems usually each have better warranty protection.

4.     All new computers from SEADS Services utilize known name brand components to ensure quality this may not allow our system costs to match or beat our competitors but it guarantees that our custom systems should experience less or no hardware related problems and an increased life cycle.

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21 What is computer memory (system memory)?

    1. This is the hardware of a computer that is used to temporarily store the operating system, applications and data being utilized currently on a computer system.
    2. This temporary storage medium provides for faster retrieval of the information being utilized in order for it to be quickly processed.
When a computer system runs out of system memory it may use the hard drive as a temporary buffer to transfer data back and forth into RAM, this usually causes the computer system to slow down.
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22 What is a hard drive?

    1. This refers to the mechanism that contains the operating system, applications and data on your computer system.
    2. It may become necessary to upgrade this component if you begin to receive out of disk space or drive is full error messages.
Hard drives are typically 3.25” in size on desktop systems and have several platters, circular storage mediums, where data is written to and read from. The typical hard drive stores at least 40GB of data currently.
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23 If I upgrade the hardware in my computer system will I loose everything I have?

    1. The upgrade of a computer’s hardware seldom results in the loose of data. Even in the case of a hard drive being upgraded it is possible clone or copy a drive’s contents to another drive.
    2. It is always recommended to perform regular back-up of important system data this is especially important to do prior to upgrading the hardware in your computer system.
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24 Why won't this video game I bought for my computer work on it?

    1. The first thing that every consumer should do prior to purchasing a video game is identify the system requirements of this software and compare it to their computer system. If the system requirements are near that of your computer system this may result in slow performance.
    2. Most video games have recommended system specification it is recommended that the computer system the game is being installed is at least 10 to 20% above this specification.
    3. If a computer video game will not even run on the system and it meets at least the minimum system requirements then the problem may be caused by the video driver installed being out of date or unsupported by the game.
    4. The majority of video games utilize DirectX/Direct3D this is a set of Microsoft APIs. The most recent version of DirectX is 9.0a, if you are experiencing problems with a game that utilizes DirectX/Direct3D you may wish to upgrade your DirectX to the latest version. The DirectX Configuration (DXCONFIG) applet can indicate which version is installed on your system.
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25 How do I perform a back-up of my computer?

  1. How do I perform a back-up of my computer?
    1. This refers to making a copy of either the entire hard drive or selected records/files onto other media.
    2. The most recommended approach to performing this for home consumers today is to purchase a CD-R/W, DVD-R/RW and/or DVD+R/RW drive to store the backed up data onto. The majority of these removable media devices come bundled with specific applications that will aid in the back-up process.
    3. Back-up of larger amounts of data, which is typically associated with business organization, are typically written to tape media instead.
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26 Why can't I connect to my Internet or online service provider?

  1. Why can't I connect to my Internet or online service provider?
    1. There are multiple problems that can surface that can cause this difficulty. When diagnosing this problem it is important to document an error message(s).
    2. Firstly make sure that all devices are connected properly to the computer and if needed are plugged into an electrical outlet and display as being powered on.
    3. Improper, misconfigured or out-of date drivers may also contribute to problems with Internet connectivity.
    4. Make sure that the proper username in the format specified by the provider and/or the correct password is being specified at login.
    5. Narrowband/modem based connection:

                                                    i.     It is important to first make sure that the modem is properly connected to a phone line that has a dial tone.

                                                  ii.     When connecting to an internet or online service it is important to listen for any noise being generated from the modem inside your computer.

                                                iii.     The modem is responsible for changing the digital signals of the computer to analog and back again, when it is connecting to another system their should be several load noises generated. These noises are what are termed as handshaking.

1.     If the modem appears to be connecting to the other system but continues to attempt to handshake with this remote system it can be an indication of modem incompatibility/problems or phone line problems.

                                                iv.     Phone lines may have what is called “line noise”. Line noise is static or hissing that is generated from poor or degraded phone lines in the house or the line coming into the house. If you believe that your household phone lines have line noise you should call your telephone company to correct this.

    1. Broadband/cable or ADSL modem based connection:

                                                    i.     The most often occurring issue with ADSL service is not being properly enabled or configured at the local service station. All ADSL modems have synchronization indicators on them; these lights should indicate that the line is setup properly. If not then you will be unable to connect to the service provider.

                                                  ii.     The majority of ADSL modem service will use PPPOE clients, if you are experiencing problems it may be beneficially to review the configuration of this software and possible reinstall it.

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27 If I upgrade the hardware in my computer system will I loose everything I have?

    1. The upgrade of a computer’s hardware seldom results in the loose of data. Even in the case of a hard drive being upgraded it is possible clone or copy a drive’s contents to another drive.
    2. It is always recommended to perform regular back-up of important system data this is especially important to do prior to upgrading the hardware in your computer system.
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28 Why can't I seem to print from my computer?

    1. There is several basic trouble shooting tips for these problems.

                                                    i.     Check that all cables to the computer and the electrical cable are plugged in properly.

                                                  ii.     Ensure that the port on the computer that the printer device is attached to is enabled and installed properly.

                                                iii.     Install/reinstall your printer driver as indicated in the next question.

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29 How do I install / reinstall my printer.

    1. There are two typical types of connections that printer utilize, USB or Parallel.
    2. Most modern computers that have recent versions of Windows will automatically detect when a printer has been attached to the system and will prompt for the installation media.
    3. In a lot of cases it may be necessary to run the installation or setup program on the media that accompanies the printer to install the printer in Windows.
To view currently installed printers this can be access through the Printer folder from either the Control Panel or under Settings in the Start Menu.
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30 What is a print server?

    1. Any device or computer that provides network based access to one or more printers or printing devices.

                                                    i.     Dedicated print server devices have do not rely on any specific computer to be actively turned

1.     A lot of business oriented printers offer dedicated print servers that can be directly integrated into or sits next to the printer.

2.     Third party corporations may also offer print server devices for printers that the company who manufactured the printer does not offer, these third part offerings may be integrated into network switches, hubs, routers or other devices.

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31 What is a pop-up window?

    1. There are two types of pop-up windows:

                                                    i.     Web based pop-up and pop-under windows which typically use JavaScript or another scripting language to display themselves. Sometimes these messages will be generated from spyware that has been installed on your computer system.

                                                  ii.     A new bread of pop-up windows is actually sent through the windows messaging service.

1.     The messaging service is meant for network and administrative announcements to be sent over a private network to other computers on the same network. Some companies and individuals have exploited this service for their own use.

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32 Why do I get so many pop-ups windows on my Computer?

    1. These messages are typically related to the websites you visit or the internet service provider that is being utilized.
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33 How can I stop these pop-up windows?

    1. Typically a firewall that is properly configured will prevent both types of pop-up/pop-under messages.
    2. Also there are specialty applications from companies such as PanicWare’s Pop-Up Stopper.
    3. Web based pop-up and pop-under windows:

                                                    i.     Disabling scripting services with-in your web browser will typically prevent pop-up or under windows from being generated but also can cause problems with accessing other websites you visit. Due to this limitation it is not recommended to disable scripting support.

                                                  ii.     Remove the spyware or adware that is responsible for generating these messages.

    1. Windows messaging service pop-up windows:

                                                    i.     For more information on this and how to prevent these messages please visit this website - http://www.jmu.edu/computing/security/info/winmsg.shtml

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34 What is spyware?

    1. As defined by Webopedia: Also called adware, spyware is any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers.
Lavasoft is one of many companies that provide software that can detect and remove these applications from a system.
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35 What is a sound card?

    1. Sound cards are responsible for interpreting the digital signals generated by the computer into audible tones and sound. The majorities of modern sound cards are integrated directly onto the system/mother/main board of a computer system and are actually only chipsets, not a physical card.
    2. This term originated when having a sound card was optional and the majority of sound cards/chipsets came as a separate expansion card to add into a computer system. Currently the majority of modern separate/non-integrated sound cards are utilized by computer enthusiasts and professionals who require more features then which is available via integrated sound options.
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36 My system has no sound is the sound card bad?

    1. Not necessarily having no sound is typically caused by one of the following problems and not related to a bad or damaged sound card.

                                                    i.     The system volume control is either muted or disabled.

1.     This can typically be adjusted by double clicking the speaker icon in the system tray and adjusting the volume or disabling the mute option at the bottom of the volume control slider if enabled.

2.     If you do not have a speaker icon at on the system tray (bottom of the screen) then this can be enabled in Windows 9x/ME/NT/2000 and XP from either the Media or Sound Control Panel applet.

                                                  ii.     The speakers are not plugged into the computer or plugged into the wrong port of the computer. The majority of speakers may need to be plugged into an electrical outlet. Also the speakers may be off or volume on them not turned adequately high enough to hear.

1.     Most speakers will plug into a green colored audio jack with an arrow pointing outwards, a speaker symbol, or other marking on it. This is typically the second port from the bottom/right side of the tower or the desktop system.

2.     Most speakers will have a specific red or green power indication light if they are power speakers. Also ensure that the volume number of these powered speakers to turned up sufficiently and no other button or nub is adjusted wrong.

                                                iii.     The sound card driver is malfunctioning or not installed at all.

1.     This problem can usually be identified in Windows 9x/ME/NT/2000 and XP by opening the Media or Sound Control Panel applet and identifying if any playback devices are listed.

2.     The location of the playback devices will vary by operating system but is typically on the General, Audio or Devices tab of this control panel applet

3.     If no devices are listed in Windows 9x/ME/2000 and XP check the device manager for any unknown devices or any problems with the audio hardware listed with-in. In Windows NT 4.0, pertinent information is only listed on Devices tab of the Multimedia control panel.

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37 Why won’t this movie/video I downloaded to my computer play?

    1. There are five major categories of video files that are typically downloaded from the internet.

                                                    i.     Non-streaming video formats:

1.     These file types will play in most movie viewing application but are typically associated with Windows Media Player.

a.      AVI – Windows Video File

                                                                                                                i.     The most typical problem encountered with these files is not having the correct video or audio codec installed. The majority of feature length movies or their trailers that are not streamed typically are encoded with the DIVX codec – http://www.divx.com.

b.     MPG – Motion Picture Group File

                                                                                                                i.     These files are less commonly used due to file size constraints and once again are support by most movie viewing applications but are typically associated with Windows Media Player.

                                                  ii.     Streaming video formats:

1.     RM – RealMedia File

a.      These files are meant for playback in the RealOne player application – http://www.real.com.

2.     QT – QuickTime Movie File

a.      These files are meant for playback in the QuickTime player application – http://www.quicktime.com.

b.     This format is more typically associated with the Macintosh platform as Apple Corporation owns and developed this file format.

3.     ASF or WMV – Active Streaming Format File/Windows Media Video

a.      ASF is the predecessor to WMV both are file formats developed by Microsoft Corporation for streaming video files via the internet.

b.     There are several different revisions of WMV. Some or all of these revisions of these files will not play in older Microsoft Windows platforms as Microsoft is not support or updating their older operating system platforms.

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38 How do I configure Outlook Express to access my new SEADS mail account ?

  1. Start Outlook Express.
  2. From the Tools menu, select Accounts.
  3. Select the Mail tab.
  4. Click Add, then select Mail. The Internet Connection Wizard dialog box appears.
  5. In the Display Name field, type your name, then select Next.
  6. In the E-mail Address field, type your e-mail address, then select Next.
  7. In the My Incoming mail server is a drop-down menu, verify that POP3 is selected.
  8. In the Incoming mail server field, type mail.seads.com.
  9. In the Outgoing mail server field, type mail.seads.com, then select Next.
  10. In the Account Name field, type your SEADS Online user name.
  11. In the Password field, type your password.

    Note: Selecting the Remember password option lets Outlook Express connect to your mailbox without asking you for your password. Enabling this feature is optional.

  12. Select Next.
  13. Click Finish to save the new e-mail settings.
  14. Click Properties. The mail.seads.com Properties dialog box appears.
  15. Select the Servers tab.
  16. Select the My server requires authentication check box, then select Settings.
  17. Verify Use same settings as my incoming mail server is selected. Click OK.
  18. Click OK to save the mail account.
  19. Click Close to close the Internet Accounts dialog box.
After setting up Outlook Express, you can send and receive e-mail using the Tools, Send and Receive command.

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39 How do I configure Outlook 98 to access my new SEADS mail account ?

  1. Open Outlook 98.
  2. From the Tools menu, select Accounts.
  3. Select Add, then choose the Mail tab.
  4. Type your full name in the Display name field, then select Next.
  5. Type your e-mail address, then select Next.
  6. Fill in the server information:
    • In the Incoming mail (POP3) field, type mail.seads.com.
    • In the Outgoing mail (SMTP) field, type mail.seads.com.
  7. Select Next, then type the Account name (your SEADS Online user name).
  8. Type your password, then select Remember password.
  9. Select Next.
  10. Select Connect using my local area network (LAN).
  11. Select Next, then Finish.
  12. Highlight the SEADS Online e-mail account name. Click Properties.
  13. Check the option labeled My server requires authentication.
  14. Select Settings to verify that Use same settings as my incoming mail server is selected. Click OK.
  15. Click OK in the Properties dialog box.
  16. Click Close to close the Internet Accounts dialog box.
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40 How do I configure Outlook 2000 to access my new SEADS mail account ?

  1. Open Outlook.
  2. From the Tools menu, select Accounts.
  3. Select the Mail tab, then highlight the SEADS Online e-mail account.
  4. Click Properties, select the General tab.
    • Verify your full name.
    • Verify your e-mail address.
  5. Select the Servers tab:
    • Verify the Incoming mail (POP3) server name: mail.seads.com
    • Verify the Outgoing mail (SMTP) server name: mail.seads.com
    • Verify the Account name: (your SEADS Online user name)
    • Select My server requires authentication.
  6. Select Settings and verify that Use same settings as my incoming mail server is selected.
  7. Select OK, then select OK again until the window closes.
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41 Setting up your SEADS Online e-mail address with Netscape® 4.5 - 4.7 on Windows®.
  1. Start Netscape® Messenger.
  2. From the E-mail menu, select Preferences.
  3. Double-click the Mail & Newsgroups category in the left pane, then select Identity.
  4. In the Your name field, type your full name.
  5. In the E-mail address field, type your e-mail address.
  6. From the Mail & Newsgroups category in the left pane, select Mail Servers.
  7. In the Incoming Mail Servers area, select Add.
  8. In the Server Name field, type incoming.verizon.net.
  9. From the Server Type drop-down menu, select POP3 Server.
  10. In the User name field, type your Verizon Online user name.
  11. Select the POP tab at the top of the window.
  12. Verify that the Leave messages on server option is not selected, then click OK.
  13. In the Outgoing mail (SMTP) server field, type outgoing.verizon.net.
  14. In the Outgoing mail server User name field, type your Verizon Online user name.
  15. Click OK to save your e-mail settings.

 

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42 What are my e-mail and news server settings?

The following are the settings for setting up and configuring your e-mail, newsgroups, remote access, and FTP access for your home page address.

User name settings

  • Your SEADS Online user name (for example, DoeJ)
  • Your SEADS Online password (for example, password1)
DSL settings
  • Primary DNS: 4.2.2.1
  • Secondary DNS: 4.2.2.2
  • Domain: dsl.verizon.net
  • Network protocol used: TCP/IP
Mail server settings
  • Incoming mail server (POP3): mail.seads.com
  • Outgoing mail server (SMTP): mail.seads.com
  • Your SEADS Online user name
  • Your SEADS Online password
News server settings
  • News (NNTP) server: news.seads.com
  • Your SEADS Online username
  • Your SEADS Online password
Remote access settings (Dial-up)
  • Primary DNS: 206.124.64.253
  • Secondary DNS: 206.124.65.253
  • Domain: seads.net
  • Network protocol used: TCP/IP

    Note: Remote Access is available only if you subscribe to dial-up roaming with your DSL service.
Home page/FTP settings
  • FTP hostname or address: ftp.seads.com
  • Your SEADS Online user name
  • Your SEADS Online password
  • Your homepage address: http://www.seads.net/personal/account_name/my_home_page.htm

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43 What is POP3?

Post Office Protocol (POP3) is an Internet communication standard that lets e-mail messages be received and stored for you in your mailbox.

The POP3 setting for incoming mail is mail.seads.com.



See Also:
What are my e-mail settings?
What is SMTP?
What is NNTP?

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44 What is SMTP?

Simple Mail Transfer Protocol (SMTP) is an Internet communication standard that lets e-mail messages be sent to recipients with a high degree of reliability.

The SMTP setting for outgoing mail is mail.seads.com.



See Also:
What are my e-mail settings?
What is POP3?
What is NNTP?

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45 What is NNTP?

Network News Transfer Protocol (NNTP) is an Internet communication standard that manages messages posted to newsgroups.

The NNTP setting for newsgroups that you can access with your SEADS Online account is news.seads.com.



See Also:
What are my e-mail settings?
What is SMTP?
What is POP3?

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50 How to Access SEADS File Server remotely using Vista

 

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